In the unlikely event that you are not entirely satisfied with your purchase, we would be happy to offer a refund within 14 days of receipt.
Please package the item up and attached the return label that was sent with your order, drop us an email to let us know you wish to return the item and we will do the rest. The cost of the return will be deducted from your refund.
All returns must be agreed upon in advance. We regret that the delivery costs incurred in returning any items to Frugal will not be refunded, except in the case of faulty or damaged goods.
We encourage you to check the item(s) carefully on receipt and inform us within 3 days of any damage or faults. We regret that we will not be able to offer an exchange or refund for damaged items unless you inform us within this timescale.
Please note that we cannot accept the return of any item(s) that has been used or is no longer in their original packaging.
If you do need to return an item, please remember to include a note explaining why you are returning it and also a copy of the invoice/receipt from the original packing.